“Patient Services is a fascinating field to be in,” says Claire Sparrow, Patient Services Administrator.
“When I arrived for my interview I fell in love with the clinic – a Jacobean manor house – and the role really appealed to me as it was patient focused.”
Since Claire “fell in love” with the Cambridge Clinic on her interview day in 2010, she was keen to stay working for Bourn Hall even after having her daughter Megan, and a job share with one of her friends at the Clinic provided the perfect solution.
As a Patient Services Administrator, Claire’s role involves arranging appointments, taking calls from patients in treatment, helping to answer their questions and provide reassurance as well as checking the paperwork patients receive.
“Seeing patients go through their journey and knowing I have helped make a difference along the way is so rewarding,” says Claire.
In spring 2014 Claire had a baby herself and decided to take a year off work; however, she knew she wanted to return to a job she enjoyed if possible.
Claire says: “I wanted to come back and thanks to Bourn Hall offering me a job share I was able to.”
Claire’s colleague Letty Denham, also returning from maternity leave, forms the other part of the job share: Letty joined the Patient Services Administration team a month after Claire and they struck up a friendship immediately.
“I never had any concerns over working with Letty. I was actually looking forward to being back,” admits Claire. “As well as the job satisfaction, the Clinic is a lovely environment and the staff are a real team.”
For Claire the job share is working well: “I have a really good work-life balance and due to the days I’m now able to work I get to see Megan and also continue to do a job I enjoy. I’m looking forward to progressing my career and working long-term at Bourn Hall Clinic.”