Covid-19 FAQs

Following our latest update on the impact of the global Covid-19 pandemic on our clinics, we have put together a list of frequently asked questions below to reassure and guide you through this difficult time. If your question has not been answered below and you still have concerns, please contact us by emailing

Appointments and consultations: 

Q: I am at the beginning of my fertility journey. Should I wait to discuss any treatment options with the clinic until it reopens?

A: You can still have a consultation over the telephone or secure virtual platform (subject to availability).  To arrange this just contact us by email on

Q: I have an appointment booked. Will this still be able to go ahead?

A: We will be in contact with you if you have an appointment booked to discuss the applicable next steps for you.  You may still be able to have a consultation over the telephone or secure virtual platform.

Q: I had a date to begin my treatment. Will I receive a new date automatically or will I need to rebook this?

A: We will contact you when we are ready to re-open to discuss starting your treatment.

Q: Can I still access counselling services?

A: Please email our nursing team on who will support you and can refer you to an independent counsellor.

Active treatments: 

Q: Which treatments are you continuing with during the pandemic?

A: The only treatments we are able to offer are fertility preservation for some cancer patients.

Q: My treatment has been cancelled. What happens now?

A: We understand how disappointing it will have been to have your treatment cancelled. We want to reassure you that you will be re-booked in for treatment as soon as we are able to reopen our clinics. We will contact you in due course to let you know when you can expect to start and what steps need to be taken to prepare.

Q: Can I still start my treatment as planned?

A: In order to protect our patients and staff, we are not starting new treatments at this time. This will be under ongoing review and when we are ready to reopen, we will contact you.

Q: Can I attend the clinic for my day 35 pregnancy scan?

A: We hope to still perform day 35 pregnancy scans although we are having to review this day by day.  Please email our nurses on to discuss arrangements.

Q: Can I still have any diagnostic tests such as blood tests or semen assessment?

A: We are not carrying out blood tests or other investigative procedures at this time.

Q: I have had blood tests recently. Will these need to be repeated?

A: Depending on how long clinics remain closed, we may need to repeat some of your blood tests but we will not do this unnecessarily.

Q: How will my NHS funding be affected?

A: We are in discussion with the CCGs who are looking into how they can adapt their policies in the current circumstances.

Q: I’ve paid for my treatment but it has been cancelled. Can I get my money back?

A:  Your account will be credited with the treatment fees which you will be able to put towards future treatments when we are able to reopen. Please contact us on to discuss.

Q: I was not able to have an embryo transfer and all my embryos have been frozen, what will happen next?

A: We will look after your frozen embryos and you will be contacted by us to arrange a consultation to discuss the next steps with you.


Q: Can I still freeze my eggs/sperm?

A: This service is only available to some cancer patients at the moment as a way of preserving fertility.

Q: Are my frozen embryos/eggs/sperm safe?

Definitely. Our Embryologists will be continuing to regularly monitor and maintain the cryostorage in all our clinics. They are also continuously electronically monitored for liquid nitrogen levels and temperature to ensure the safe storage of your eggs, sperm and embryos.

Rebooking treatment: 

Q: How will I know when you will be open and when I can be treated?

A: Our website and social channels will  be kept up to to date regarding this so please make sure you are following us. If you have had your treatment postponed we will be in touch with you.

Q: How long will the clinics be locked down for?

A: At the moment, we don’t know the answer to this question. We are in unprecedented times and will be led by Government advice. Please follow our website and social channels for regular updates.

Coronavirus related queries:

Q: Could having the coronavirus affect my fertility?

A: There is currently no evidence to suggest that the virus will have an effect on fertility.

Q: Is it safe to get pregnant at the moment?

A: According to the Royal College of Obstetricians and Gynaecologists (RCOG), while very little is known about the impact of Covid-19 on reproduction and pregnancy, there are reassuring reports of women who have tested positive for Covid-19 delivering babies free of the disease. More information can be found here. 

If you have a high likelihood of having Covid-19 or you have underlying medical conditions, then you should avoid pregnancy at this time.

Q: If I am pregnant will Covid-19 increase my risk of miscarriage?

A: According to the RCOG, there is currently no data suggesting an increased risk of miscarriage, early pregnancy loss or congenital effects of the virus on fetal development. More information can be found here. 

Q: I have more questions and concerns, what can I do?

A: If you have a question that has not been answered above, please contact our helpline by emailing


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