Regional Lead Patient Services Administrator
Rebecca Ward first starting working in the fertility field as an administrator in Jersey in 2012 and found it a really interesting and rewarding experience. She worked in the Assisted Reproduction Unit at Jersey General Hospital for two years. The unit offered fertility treatment and functioned as a satellite clinic to IVF clinics in Europe and further afield. Prior to this, Rebecca worked as a hospital consultant’s secretary in a variety of specialties, gaining experience in administrative tasks as well as becoming a key point of contact for patients.
Rebecca moved back to England and started working at Bourn Hall in 2014 where she became part of the Patient Services enquiries team and has enjoyed being the first contact for potential new patients and helping answer their questions.
In 2017 Rebecca was promoted to Lead Patient Services Administrator at the Cambridge clinic becoming the line manager for the local Patient Services and Reception staff. In 2018 she also took responsibility for the Patients Services teams in our Norfolk Clinics near Norwich and in King’s Lynn. Rebecca says: “Patient contact and being able to help support patients during what can be a difficult and very personal journey is one of the best parts of working at Bourn Hall. Rebecca is currently on secondment as the Regional Lead Patient Services Administrator for our Essex clinics. Although staff may work at different locations, I like how everybody knows each other and the teams across the clinics are great to work with.”