Patient Services Manager
Prior to joining Bourn Hall in the Summer of 2021, Lee was the Patient Advocacy Manager at Amgen and has a strong track record in the life-science and healthcare sectors. She has worked closely with patient groups and sees some of the recent changes to service delivery brought on by the pandemic – such as virtual appointments – as a distinct advantage for some patients, enabling patients to engage with their healthcare teams more flexibly.
Based at Bourn Hall Cambridge Lee has overall responsibility for the patient services teams at Cambridge, Norwich and Wickford. She and her team across the clinics ensure that every patient from their initial enquiry through to completing their treatment, receives the information and support they need and that they have the best possible experience at every stage of their journey.
“Infertility puts a huge pressure on mental wellbeing and treatment undoubtedly creates a rollercoaster of emotions. The relationship that our team has with patients is critically important to ensure the best possible outcome. The whole team is passionate about helping people achieve their dream of creating their family and I am looking forward to supporting them by bringing my experiences gained from other healthcare sectors to this role.”