We have kept our clinics open as long as possible but now in line with government and regulatory advice, for the safety of our patients and our staff, we will stop initiating all new treatments and suspend current treatments.
The British Fertility Society (BFS) and the Association of Reproductive and Clinical Scientists (ARCS) updated their guidance on 18 March and the HFEA has instructed all fertility clinics to follow BFS/ARCS guidance.
Although we appreciate this is distressing for our patients we are committed to play our part in promoting social distancing and reducing the burden on our NHS and sadly we will be temporarily suspending all face-to-face interactions as quickly as possible:
- If you have sperm, eggs or embryos that have been frozen please be reassured that our dedicated laboratory staff will be looking after them and keeping them safe for when you can resume treatment
- If you have recently had an embryo transfer or IUI procedure our clinical staff will be available in your local clinic to carry out your day 35 pregnancy scan and support you thereafter with telephone advice
- We will continue to offer fertility preservation treatment to cancer patients
- We will conduct consultations and treatment planning for all patients over the phone or through secure virtual consulting platforms
- We have set up a helpline for patients with concerns – which can be accessed through our firstname.lastname@example.org email address – send us a message and we will respond to your query as soon as we can
- We will keep our website and social media channels up-dated to share our latest news so please make sure you follow us on Facebook, Instagram and Twitter
- If you have paid for treatment that is being suspended further information will be posted here in the next few days
- If you are an NHS funded patient, we are sorry we are unable to answer questions about your NHS funding entitlements. The CCGs have not informed us of any changes their policies as yet
We know the coming days and weeks will be filled with uncertainty and we want to help support you as best we can – our helpline (email@example.com) is staffed by members of our patient services and nursing teams and our normal counselling services will remain available by telephone or virtual platforms. To arrange this, please email firstname.lastname@example.org
We have been helping to create families for 40 years and we are confident our mission will continue once the current crisis has passed. When the time is right, we look forward to welcoming you back into our clinics.
Take care of yourselves, your loved ones and your communities.