Standards and qualifications

Accreditations

The Human Fertilisation and Embryology Authority (HFEA) and The Care Quality Commission (CQC) regularly inspect our clinics to give independent assessments of our performance. The fact that these regulatory bodies continue to judge us a success reflects well upon our staff’s professionalism, expertise and commitment to the highest levels of care.

Each of our clinics has obtained BS EN ISO 9001:2015 certification, endorsing our dedication to quality patient care and continuous improvement.

Bourn Hall has held the Investors in People Award since 2003, in recognition of our staff training and first-class management practices. We have successfully passed every inspection since then with flying colours against significant increases in the standards required to achieve the award.

In November 2014, Bourn Hall achieved ISO 17025 accreditation, demonstrating the high quality standards of our laboratories.  The award of this standard demonstrates our technical competence, excellent facilities and first class quality management system.

In 2015, Bourn Hall Clinic gained ISO 27001 certification, an internationally recognised information security accreditation.

Bourn Hall’s andrology services have also passed ISO 17025 accreditation.

Safeguarding statement

As a provider of services and an employer, we are committed to the provision of a safe environment for our patients and our staff. We uphold our responsibilities for safeguarding vulnerable adults and children and to protect patients and staff from violence, aggression or abuse.

Equal opportunities

Bourn Hall Clinic is committed to equality of opportunity, both in the provision of services to our patients and as an employer.

The company will also take every action possible to avoid discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation (protected characteristics).

Confidentiality

Our duty of patient confidentiality means that it’s not possible for us to comment in public on individual cases.

We assure all of our patients that Bourn Hall – in common with all clinics regulated by the Human Fertilisation and Embryology Authority – adheres to a strict code of conduct concerning patient care and consent. To avoid any ambiguity about the treatment on offer to you, we will guide you through the completion of the appropriate consent forms – all of which the HFEA has either issued or approved.

Bourn Hall endeavours to offer the best possible treatments, within a supportive and caring environment.

Your feedback

As part of our commitment to you, we welcome your honest feedback on every aspect of your experience with us. Listening to what you have to say can inspire our staff – and our patients – and helps us to improve our services and fulfil our goal of giving the best possible care.

Our quality assurance team will review your comments and respond to you. They will also present recommendations for change, as appropriate, to the senior management team. Please email your feedback to quality.assurance@bourn-hall.com.

Your privacy is important to us

We recognise that when you visit our website and provide us with personal information, you trust that we will act responsibly and keep your information secure and confidential.

Your personal information

We do not collect your personal information unless you voluntarily provide it. The information that we may retain includes your name, address, company name, email address and telephone number.

We collect this information when you register on our site or when you submit a request form. Without your permission, we will not disclose information about your visits to our website – or any other personal information that you may give us – to any third parties.

For your convenience, our website may offer automatic links (hyperlinks) to third-party websites. We are not responsible for the content of these sites. When you use links to other websites, our privacy policy no longer applies and you should refer to the privacy statement of the website you are accessing via the link.

We reserve the right to change, modify, or update this statement at any time without notice.